Turnkey services from sourcing single equipment purchases to total design, build and fitting. National coverage with project managers based all over the country.

Consumer satisfaction is based on meeting or exceeding consumers' requirements. To achieve this an organisation must organise its services to 'do best what matters most to consumers'. An objective and robust consumer satisfaction measurement programme will provide the information needed to maximise the beneficial financial effects of having satisfied and loyal consumers. More...

Comprehensive "mystery shopper" services that provide detailed information about how consumers view a business.

Focused on maximising the opportunities that exist in all catering market sectors for retail development and the introduction of branded concepts to promote greater profitability.

An organisation's overall approach to environmental issues and how they manage the impact of their business activity on the Planet is becoming more important to both consumers and business partners. Developing and implementing a realistic and meaningful policy is now essential.

Strategic and benchmarking services aimed at NHS Trusts and PFI management teams - process re-engineering, workplace management, change management, mentoring services, OJEC framework expertise and in depth understanding of current legislative responsibilities.

Hotel/Conferencing sector biased strategic review services, including marketing & sales, financial control, human resource management, operational management, purchasing policies, design & planning concepts and maintenance.

Recruitment of key management personnel in the business & industry and Independent School sectors. An inclusive service from establishing candidate competency requirements, to advertising, interviewing and vetting.

Services aimed at streamlining travel policies/suppliers within large corporate organisations. Implementing purchasing infrastructures to manage business travel.

Craft Skills review assessing the capabilities of the food service production team. From Head Chefs to Commis as well as "front of house" staff, a personal review will assist in re-focusing team members in terms of culinary best practice and consumer focussed service. Remedial training courses.

Customer services training and up selling skills aimed at front of house staff within the hospitality sector.

Full range of stock taking services for the hospitality sector including Financial Year End Certification.

State of the art delivered meal solutions retaining high nutritional value and cook from scratch qualities. Complete meal solution when linked to standard cold bought-in items. Consistent quality with reduced labour costs.

Solutions to demonstrate due diligence/legal compliance across the hospitality sector. Legally required documentation to cover all health & safety aspects of business operations including health and safety, food safety, fire safety and security related matters.

Management support for those clients that must provide nutritional breakdowns on behalf of their consumers or for educational establishments who need to demonstrate best practice.

Basic and advanced accredited food hygiene training.

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